Return & Refund Policy

At Undergroundwearco, we take great pride in the quality of our apparel, from our Men’s Tank Tops and Polo Shirts to our Women’s Dresses and Blouses. If you are not entirely satisfied with your purchase, we are here to help. Our return and refund process is designed to be straightforward and customer-friendly, ensuring you can shop with absolute confidence.

2. Eligibility for Returns

To qualify for a return, your items must meet the following criteria:

• The request must be initiated within 30 days of the confirmed delivery date.
• Items must be in their original condition: unwashed, unworn, and with all original tags attached.
• Apparel must be free of stains, odors (perfume, smoke), or pet hair.
• Products must be returned in their original packaging to ensure protection during transit.

3. Non-Returnable Items

For hygiene and safety reasons, certain items are exempt from being returned:

• Gift cards.
• Items marked as “Final Sale” or “Non-Returnable” on the product page.
• Items that show clear signs of use or damage not caused by our error.

4. The Refund Process

Once we receive and inspect your returned item at our Hastings facility, we will send you an email notification. If your return is approved, your refund will be processed immediately.

The credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.) within 7 business days. Please note that depending on your financial institution, it may take additional time for the refund to officially post to your statement.

5. No Fees Policy

We believe you shouldn’t be penalized for trying our clothing. Undergroundwearco does not charge any restocking fees or administrative handling fees for returned items. You will receive a full refund of the product purchase price.

6. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item (e.g., you ordered a Polo but received a T-shirt), contact us immediately. In these cases, we will provide a prepaid return label at no cost to you and ensure a replacement or full refund is handled as a priority.

7. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our support team at support@undergroundwearco.shop with your order number and the reason for the return.
2. Our team will provide you with the return shipping address and instructions.
3. Securely package the items and ship them back to our warehouse in Nebraska.