FAQs

Q: How much does shipping cost?

We charge a flat rate of $6.99 for all domestic orders within the United States, regardless of the number of items in your cart.

Q: How long will it take to receive my order?

Typically, orders arrive within 3 to 8 business days. This includes 1-2 days for handling and 2-6 days for transit time via USPS, UPS, or FedEx.

Q: Do you ship internationally?

Currently, we focus on providing the best service to our customers within the United States only.

Q: What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original, unwashed, and unworn condition with tags attached.

Q: Are there any restocking fees?

No, we do not charge any restocking fees. You will receive a full refund of the product price.

Q: When will I get my refund?

Once we receive and inspect your return, refunds are processed within 7 business days to your original payment method.

Q: What payment methods do you accept?

We currently accept Visa (Credit/Debit) and PayPal for a secure and fast checkout experience.

Q: Is my payment information secure?

Yes, we use SSL encryption and PCI-compliant payment processors. We never store your full credit card details on our servers.

Q: Can I change or cancel my order?

You can request a change or cancellation within 2 hours of placing your order. After this window, the order may have already entered the fulfillment process.

Q: How do I track my package?

As soon as your order ships, you will receive an email with a tracking number and a link to the carrier’s website (USPS, UPS, or FedEx).

Still Have Questions?

Our customer support team is here to help you during our regular business hours.

Support Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)
Email: support@undergroundwearco.shop
Physical Address: 2417 W 9th St, Hastings, NE 68901, United States